In a standard agenda the most important thing is to work on understanding the problem, and then take into account all the different possible options for resolving the problem.
The main points of this agenda are:
1) Making sure that everyone understands the task
2) Identifying the Problem
3) Fact Finding: Understanding all facts and aspects of the problem
4) Solution Criteria: Understanding what the solution will entail, and to see if it truly will resolve the issue
5) Solution Suggestions: Identifying known solutions, discussing solutions, and coming up with new ones
6) Evaluating the solutions completely and then choosing the best one
7) Put the solution into effect
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